Fortunately, all major credit card networks provide clear information regarding chargeback reason codes. 1. Discover: Reason Code 4755 Non-receipts of goods or services. 0: Changed report name from Downloadable Dispute Report to Case Report. 634. By entering your email, you agree to receive marketing emails from Shopify. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. In fact, the total costs of chargebacks exceed $30 billion per year, which is more than the revenue of many Fortune 500 companies, like McDonald’s and Netflix. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. Visa Chargeback Life Cycle. This chargeback occurs when merchants do not adequately provide currency information. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. Code. Business Track is a web-based reporting and management tool that helps you manage your payment processing business. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. UA02 Fraud – Card Not Present Transaction. If a dispute is filed with Discover and a ticket retrieval request is sent, the merchant has just five calendar days to respond with. According to one study, the average chargeback ratio for the travel industry is 0. There are over 80 unique return codes, and each one represents a different type of return. reason code information. We assign the dispute to you for review in your Customer Area > Risk > Disputes, or send you a webhook. There are two parts to this. Explanation. 3. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Description: Reason code for applying handling fee. FR2 Fraud Full Recourse Program. Card Brand Code Description Days to Dispute Dispute Category;. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Now, 10. A chargeback happens when a customer requests for a transaction to be reversed. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. ” This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. On the other hand, PayPal—which can serve as a credit card processor for merchants—allows buyers up to 180 days to file a claim. By entering your email, you agree to receive marketing emails from Shopify. Visa chargeback reason code 75 is filed as an honest mistake. Learn the details, the cause, how to respond and how to prevent Visa Reason Code 11. Chargeback. Try Shopify free for 3 days, no credit card required. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. 3? Visa chargeback reason code 13. Visa chargeback reason code 12. 1 Quick Reference Lead. “Goods Not Received” also jumped to 9% of repudiated transactions as customers attempted to recoup losses for canceled flights. ”. ; Help Center Find answers to common questions about Midigator’s technology,. The first step to fighting a chargeback, is to research the reason code which explains the reason for the chargeback and the required compelling evidence to dispute it. 4: Other Fraud–Card-Absent Environment. Another downside is that chargebacks on annual subscriptions. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). UA05 Fraud – Chip Counterfeit Transaction. It can range from 60 to 120 days from the billing date. Declined Authorization Authorization Visa Code: 11. The following are some examples: Visa Reason Code 13. F02. Visa chargeback reason code 11. As expected, chargeback reason codes exemplified consumer sentiment. According to the 2022 Chargeback Field Report, global costs associated with chargebacks will have skyrocketed in recent years. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Those reasons are explained through the corresponding reason codes. If the reason for the dispute is valid and the cardholder would like to proceed, the bank will ask them questions to make sure they have all the relevant information about the transaction and the reason. Use this guide as a quick resource for Visa chargeback reasons at a glance. Card networks send these codes to merchants to indicate why a chargeback has been filed. Different card networks have different reason code systems. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Reason Codes Category 4: Processing Errors. R03 Insufficient Reply. 1. Encrypt transmission of cardholder data. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. PCI DSS v3. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how. 1 - Card Recovery Bulletin; 11. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. Understanding these codes is essential because they'll guide your response strategy. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. Understand the reason for the chargeback. The actual underlying cause of this chargeback is. Updated Disputes/Chargeback Policy Coming April 2024Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Analyze your chargeback data. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Modified on: Wed, 15 Apr, 2020 at 9:11 AM. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. 6: Duplicate processing/Paid by other means. The customer regrets their purchase. Experts at Chargebacks911 explained: “By working out a plan of action in advance, merchants can reduce the risk of chargebacks happening in the first place. The chargeback can be for the total transaction amount or a lesser amount. A chargeback report is a periodic report that compiles key chargeback stats to track trends and identify correlations between disputes and other business data. Notification of Fraud. MasterCard - 4855 Goods or Services Not Provided. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. 4: Fraud—Card-Absent Environment. 0 initiative to update compelling evidence requirements for dispute reason code 10. All chargebacks start with a customer making a purchase in person, in an app, or online. Friendly fraud is challenging for merchants because it’s tough to diagnose. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. 3. American Express is incentivized to keep their customers happy. But cardholders and merchants have different time limits. For perspective, the next highest. UA05 Fraud – Chip Counterfeit Transaction. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Chargebacks911® can help your business manage all aspects of chargeback reason codes, with proprietary technologies and experience. 4846. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Clerical These are only a handful of common Visa chargeback reason codes. Lashonda Winston. e above 0. 6 –. Review your credit card processor’s policies to understand its chargeback dispute process. Merchants who believe they have received an invalid chargeback under reason code 13. Here’s a look at the reason codes for the same scenario from. The fee is designed to incentivise merchants to act in a way that avoids chargebacks. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Check the chargeback reason code. This will be referenced in the chargeback notice you received. 2. Improve the customer experience by resolving issues quickly. . 4 – Incorrect Account Number 12. Each card network maintains reason codes to cover all the disputes that qualify for. 3: Goods or services were not as described: C31: RM: 13. This reason code is assigned to consumers wishing to file a chargeback for defective product. Thursday, February 10, 2022. Maestro. If you did not receive the email, open Mave, Wave’s automated chatbot, and. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Common Card-Not-Present Visa dispute reason codes. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. It was originally one of several possible scenarios covered by legacy Visa reason code 83. 2. 1The Stakes: Ignoring reason codes can lead you to confuse valid chargebacks for problematic ones. , Visa uses a two-digit code; Mastercard uses a four-digit code. 1: Use the corresponding dates from the invoice. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. Added the following fields - Store ID, Credit Card Chargeback Reason Code. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. Using the same link provided above, contact PayPal to report the scam. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. 3 – No Authorization Dispute Code 11. 3. Chargebacks. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. 6. Chargebacks911 is the original chargeback management company with solutions to prevent chargebacks before they happen and fight. 196Breaking Down Chargeback Fees. The most popular type of disputes of the chargeback category. Chargeback Reason Codes Reason code are the first key to understanding the root causes . This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. Download this sample Chargeback Rebuttal Letter. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Consumer Disputes. 3 – Incorrect Currency 12. 3? Visa chargeback reason code 11. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. 4 Other Fraud Card Absent. The shorthand description is “Paid by Other Means. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. The shorthand description is “Goods/Services Not as Described. The shorthand description is “Credit Not Processed. Reason code 83 represents a chargeback categorized as. We’ll Handle the Chargebacks. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Some of these reason codes are specifically designated to apply to authorization-related issues. 3 applies when a cardholder claims a charge—made in a card-present environment—was. MASTERCARD. 4853 – Cardholder Dispute – Credit Not Processed. This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andLike traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. 4. This is commonly caused by either true fraud or friendly fraud. Complete Guide to Visa Compelling Evidence Update CE 3. You can learn more about each one by visiting the Mastercard Chargeback Guide. Betty's issuing bank assigned chargeback reason code 10. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. The chargeback is ordered by the bank that issued the consumer's payment card. 2. M49 Vehicle Rental – Theft or Loss of Use. When that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. This is a fairly common chargeback reason that can. #4 step: The issuer assigns a chargeback reason code. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. Visa - 13. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Make sure your sales agreements, terms and conditions, and other policy documents clearly address your. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Mastercard Collaboration will be a step in the right direction. American Express often sends inquiries to merchants, through their acquiring banks, to gather more information about a. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. Additionally, one clearing transaction. If the chargeback is upheld, the merchant must return the money to the customer, as well as pay an additional fee to the acquiring bank. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. Level 3/Phase 3: Second presentment, second chargeback, or pre-arbitration. com The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for resubmitting the transaction and preventing similar chargebacks in the future. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. 2. Transaction processing is a multi-step. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. It is subject to change and may not include every currently known dispute reason code. Card issuers and card networks deem certain chargeback codes to be nearly indisputable by merchants, and as a result, a merchant can be charged a fee of up to $500 by card networks for submitting a dispute of such chargebacks. This can be transaction receipts, proof of. 4841 Canceled Recurring or Digital Goods Transactions. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. 10. In fact, the same thing could be said of other chargeback reason codes, too. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. The shorthand description is “Late Presentment. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. The chargeback reason codes below explain why this happened. ”. According to a chargeback report, the projected costs of chargeback for 2023 are estimated at $117 billion, with around $79 billion as merchant losses. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. The client will send this dispute to Paymentology’s Global support team via email – [email protected] reason codes can change with new information. Chargeback Reason Codes / Visa / 11. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Late Presentment. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Visa recently shortened chargeback time limits from 45 days to 30. Request for Information. It can range from 60 to 120 days from the billing date. Description. 3? Visa chargeback reason code 11. This provided a number of insights into the typical. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. 5 – Incorrect Amount 12. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. Fraud is the number one chargeback reason, but it is important to note that there are two types of fraud: After the issuer initiated the dispute, the merchant issued a credit for the whole transaction amount in the merchant's local currency. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. On xx/xx/xxxx, we received a chargeback under the reason code 11. Today, Visa expects members to communicate through VROL and try to resolve their. Visa chargeback reason code 12. One catch is that CE3. 4. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 5 percent of all transactions. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . 1: goods not received. Pre-arbitration gives the acquirer and issuer. The way you manage chargebacks depends on your account setup. Check with the issuing banks to determine what time limits may apply to you. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. . Everyone has had the experience of buying. ) A no-nonsense summary of evidence that proves transaction is legit. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Recurring billing transactions are a frequent source of conflict, disputes, and. UA02 Fraud – Card Not Present Transaction. The assigned chargeback reason code outlines why a customer submitted the dispute. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. Expedited Dispute Resolution forms will not be allowed. Eligible Chargeback Reason Codes . While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. But when they do occur, decisive steps are key. Below is a list of Mastercard chargeback codes used in eCommerce. It depends on the chargeback reason code associated with the dispute. Reason. ”. “American Express Chargeback Reason Codes | Sift”. A credit card authorization code is a two- to six-digit alphanumeric code that indicates whether a transaction has been approved or declined. Common reason codes Mastercard. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Merchant processed transaction below floor limit without authorization. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Collaboration Processing Errors 1210. Here are some chargeback reason codes by card type. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. The issuing bank will then pass on the chargeback to the merchant. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. e. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. The implication is that the merchant is at fault. 3 Category Authorization Workflow Allocation DESCRIPTION Why did I receive this dispute? You. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. With the right compelling evidence,. Discover chargeback reason code 7030. Each chargeback reason code has specific rules and documentation requirements. Updated these Visa Chargeback Codes: 30, 62, 85. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. The issuer suffered a financial loss due to the exchange rate difference between the credit and the. The cardholder initiates contact with their bank or credit union to file a dispute. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Together, we serve some 45,000. Acquirer Use of Message Reason Code 7623. The first thing to understand is that not all chargebacks are the same. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. 1 chargeback: 1. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Updated: Valid values updated. The problem continues to grow out of control with each year. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. Respond to invalid disputes. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. However, for simplification, they are divided into eight categories:. WEX began issuing chip cards in Q4, 2020. There are several types of chargeback reason codes that can be used, including the following: 1. Please note that each card network (MasterCard, VISA, American Express, etc. Chapter 2 1. 1 Merchandise/ Services Not Received. Fraudulent Activity. That’s 50% more time than what the major card networks allow. ”. Each chargeback is assigned a reason code that explains the justification for the chargeback. Valid Values/Format: 22 - First Chargeback Handling Fee. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. However, they don’t address the reason why that chargeback was issued in the first place. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. The incorrect amount being charged. Each code corresponds to an issue or problem. Customer Dispute. What is Visa chargeback reason code 12. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. Some of these reason codes are specifically designated to apply to authorization-related issues. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. You’ll put that reason code, the transaction amount and authorization number, and state that the. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. 65% with at least 75 total disputes. The reason codes are grouped into several broad. If you believe you have received an ACH return in error, you can contact your bank. There is a USD 25 limit for the First Chargeback (Reason Code 22). Updated August 23, 2023. What is Visa Reason Code 13. Some consumer disputes are legitimate complaints about an order that doesn’t go as planned. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. 2. Each card. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. A chargeback happens when a customer requests for a transaction to be reversed. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. Reason codes are very crucial to assist. Provide exemplary customer service. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. Spot these types of chargebacks using the below reason codes. [noun]/* kə • stə • mər • di • spyo͞ot/. 0: Updated report version from 1. The codes for each card brand are listed below along with the recommended documentation to provide. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Look below the surface. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. 2 Compliance CasesReason codes. 1 Mastercard: n/a This chargeback is caused by Authorization. Reason Code 11. Chargebacks. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Use order validation and prevention alerts.